Handle all duties according to hotel policies, procedures, internal rules, and standards.Perform guest registration and room assignment and accommodate special requests of all guests.Handle mail and...
- Details will be discussed in the interview.- Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out...
Tư vấn cho khách thông qua điện thoại và các trang thông tin chính thức.Trả lời điện thoại bằng nghi thức thích hợp.Trả lời, ghi âm và xử lý tất cả các cuộc gọi, yêu cầu, câu hỏi hoặc mối quan tâm...
• Kiểm tra và làm chìa khóa cho khách và lập các báo cáo liên quan đến tình hình khách, an ninh trật tự.• Trả lời tất cả các cuộc điện thoại và cung cấp thông tin về khách sạn (theo đúng quy trình và...
Work with the another departments to resolve any issues that guests may have while they are staying at the hotel.Identify and attend to visitors&039; requirements when they stay over.At the...
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- Provide friendly smooth courteous service to guests and respond promptly to all requests and inquiries at all times.- Register and process check in for all arrivals.- Prepare for daily arrivals...
Guest Services & Front Desk Operations• Provide accurate information about hotel services, facilities, and local attractions.• Handle guest inquiries, requests, and complaints professionally and...
- Ensure that the reception area is clean and tidy at all times.- Helping customers with luggage, vehicle parking, directions and in and out of taxis.- Carry out guest check- in and check- out.- ...
MÔ TẢ CÔNG VIỆCPhối hợp chặt chẽ với các bộ phận liên quan (buồng phòng, nhà hàng, dịch vụ khách hàng, v.v.) để đảm bảo cung cấp dịch vụ tốt nhất, đáp ứng mọi yêu cầu của khách hàng trong suốt thời...
Cashes hotel guest’s personal and travelers checks and assists with currency exchange.Maintains cashier float and ensures accurate daily report of all money received.Keep abreast of all modifications...
KEY RESPONSIBILITIES AND ACCOUNTABILITIESEnsure guest inquiries, requests, and complaints are resolved promptly, professionally, and effectively.Assist with staff scheduling, training, performance...
As a Guest Service Agent- Magic, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the...
- Perform audit balances and prepares documents for audits- Maintain cashier float & ensure accurate daily report of all money received- Perform check in, check out and room change procedures...
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.• Registers and rooms all arrivals according to established procedures•...
* Chuẩn bị các báo cáo theo hệ thống* Tiếp nhận, xử lý những yêu cầu của khách hàng* Thực hiện/ hỗ trợ/ giám sát nhân viên thực hiện các quy trình nghiệp vụ chuẩn trong ca làm việc* Hướng dẫn, đào...
Tiếp nhận tất cả yêu cầu, phàn nàn của khách trong quá trình khách lưu trú tại khách sạn. Giải quyết các yêu cầu của khách sớm nhất trong phạm vi có thể, báo cho cấp trên hoặc các bộ phận khác khi...
• Maintain cashier float• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation• Perform the audit...
SCOPE OF WORK• Be aware and keep up to date of relevant hotel product and services and facilities available within hotel vicinity.• Assign rooms before guests arrive – assignment as best as possible...
Key ResponsibilitiesOperational ManagementCoordinate interdepartmental activities to ensure efficient operationsOversee daily operations across all departments during the shift (Front Office,...
- Hỗ trợ khách trong thời gian lưu trú- Thực hiện quy trình check- out- Các công việc theo yêu cầu của vị trí- Tư vấn, bản dịch vụ cho khách- Thực hiện quy trình check- in/out
Guest ExperienceWelcome and assist guests, particularly Mandarin- speaking guests, ensuring their needs and preferences are met throughout their stay.Handle guest inquiries, requests, and complaints...
Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check- in/check- out services in accordance...
MAJOR DUTIES AND RESPONSIBILITIESTo perform any other duties as required by the GS Manager or the Management.Security measures are to be taken in handling of room keys and guest information in the...
MISSION OF THE POSITIONResponsible for handling all internal and external guest communications efficiently and professionally through telephone and digital communication channels, ensuring seamless...
As Russian Guest Relation Service, we rely on you to• Deliver exceptional dining experiences for every guest• Take accurate food and beverage orders and relay them promptly to kitchen and bar teams•...
JOB SUMMARY:A key position which is instrumental in delivering seamless experience to our external and internal guests. Our Guest Experience Experts works across departments and take the initiative...
