1 ST Line Infrastructure Reliability Engineer

Other duties as assigned by IT Manager & Direct Manager
Creation of shift activity reports
Monitoring (CheckMK) and log analysis with classic infrastructure (VMware based) and cloud platforms (AWS, Azure) and network (Fortinet, Cisco)
Follow ISMS/ISO 27001, ISO20000, ISO14000 procedure, policies, and company regulations
Close cooperation with 3rd party service providers
Constant monitoring of all infrastructure tickets queues to classify and assign severity of all issues
Close cooperation with 2nd Line Infra Reliability Engineers, with SOC and Service Desk
Basic troubleshooting infrastructure issues, service incidents, performance, and availability issues
General reporting and RCA documentation
Other duties assigned by supervisors
Act as 1st line support for all incoming infrastructure incidents
Proper triage of all alarms from monitoring and appropriate creation of incident tickets

Work in shift: Rotate shift
Education:

Good in English
Analytical, problem- solving, and troubleshooting skills
Experience with ticketing platforms
Strong communication skills – internal customer focus
Familiar with VMware, AWS, Windows, Linux and Network technologies
Understanding ITIL framework and service management
High School Diploma with some training in IT (Basic computer and network knowledge)
Familiar with incident reports
Familiar with alerting and monitoring tools (CheckMK)
1+ years’ experience working as a Infrastructure Engineer or NOC Engineer or similar role

At least 12+ annual leave; Flexible working time
Bonus package (13th salary, KPIs bonus up to 3- month salary)
Personal accident & health- care insurance

Cập nhật gần nhất lúc: 2026-03-11 05:55:02