Job Details
Job Code: 102133
Position: [Ha Noi] Technical Engineer- Robotics Solution
Responsibility
Presale activities
• Support SI and end- user on offering complete solutions with robot, vision, and 3rd party integration
• Teamwork working and team player with department members to achieve team goal
• Guide sales engineers on responses to market demands, requirements, and competition activities
• Render technical support to sales promotion activities such as hybrid webinars/seminars/roadshows & exhibitions.
• Work with sales team to propose/offer correct products or solutions to SI/customers
• Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness
• Support system integrator (SI) and end- users to resolve application issues.
• POC- Support SI / EU (End- user) for POC as well as work closely with sales team to progress leads through successful POC
• Training- Conduct product, application training, and maintenance training for SI and end- users
• Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions.
Service activities
• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on- site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits;
end- of- life services, replacements, etc.)
• Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
• Work with RHQ Service/technical team to identify root causes of technical issues, and support internal junior engineers to resolve customers&039; application issues.
• Identifying opportunities for end- user to promote sales of Parts & Services.
• Identify potential authorized service partners to appoint and support customer
• Work with RHQ (Regional Headquarter) & SEA countries to perform after- sales service to global customers
• Attend service calls on- site or online within the expected turnaround time
• Proposal & quotations for spare parts and service support to channel partners and customers and ensure timely billings of service provided
- Working location: Hai Bà Trưng, Hà Nội
- Monthly Salary: Negotiable
