124092 - Customer Service Staff - Logistics

Position:
Customer Service Staff- Logistics
Job Code:
124092
- Working location:
Tu Liem Ward, Hanoi
- Monthly Salary:
16,000,000～20,000,000VND
Responsibility

The Customer Service Staff is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks.

Overseas Inquiries:- Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.- Provide accurate and timely feedback to internal teams and customers.

Maintain current business:
- Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
- Monitor shipment status and proactively inform customers of any issues or delays.
- Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.

Sales Support & Business Development:
- Support follow- up on leads and coordinate with operations for smooth onboarding of new accounts.
- Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
- Gather customer feedback to identify potential opportunities for cross- selling and upselling.

Documentation & Coordination:
- Prepare and maintain customer records, reports, and service- related documentation.
- Coordinate with operations and other departments to ensure smooth handling of shipments.
- Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)

Others:
- Stay updated on relevant laws, regulations, and industry practices.
- Other jobs as per BOD’s requirements.
- Prepare weekly and monthly reports as required.

Requirements

・ Education: Bachelor’s degree in Business, Logistics, Supply Chain, or related field.・ Age: 25- 35・ Gender: Any・ Language: English business level (Excellent written and verbal communication skills)・ Experience:- Have 2–3 years of experience in freight forwarding (Air, Sea, Cross- border)/ logistics customer service.- Advanced MS Office skills, especially Excel.

・Warehouse experience is an advantage.・Japanese skills

・Strong problem- solving, multitasking, can work independently and in groups, can perform under high pressure and organizational skills.・Customer- oriented mindset with a proactive and professional attitude.・High responsibility, flexibility, hard- working, willing to learn more, and self- motivated.・Good negotiation and communication skills

NOTICE:
Only shortlisted candidates will be approached by RGF&039;s consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto- email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!

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Cập nhật gần nhất lúc: 2025-10-11 11:05:02