[A8] Đối Tác Nhà Mạng Viễn Thông Mỹ - Nhân Viên CSKH

Job Description

We are seeking a Customer Support Representative to handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer- reported issues, facilitating SIM and phone replacements, and assisting customers with service registration. The role involves interacting with customers through phone calls and chat conversations. Additionally, the position requires proactive follow- up calls to customers using our services or upon their request for support. It is important to note that

associated with this role.

The 3rd floor, Trung Yen 1 Building, 1A Vu Pham Ham, Cau Giay, Hanoi.

- Monday to Saturday, with Sundays off
- Call and chat channels:

+ Shift 2: 10:00 PM to 7:00 AM (Vietnam Time)

+ Shift 3: 11:00 PM to 8:00 AM (Vietnam Time)

Break time: 60 minutes

- Candidates without experience will receive training.
- English proficiency commensurate with the respective positions, with no English certification required.
- Male/Female between 18 and 35 years old.

- Compensation: Full- time Agent positions:
+ Chat Agent: Starting salary of 12 million VND.
+ Call Agent: Starting salary of 14 million VND
- Birthday celebrations, team building activities, annual trips, recognition programs, and support from the labor union.
- Opportunity to enhance English language skills in a customer- oriented environment targeting the US market.
- Regular salary reviews twice a year; salary review after the first 3 months of employment.
- Flexibility to switch work channels based on individual capabilities to increase income.
- Young, dynamic, and creative working environment.
- The company provides 100% of the necessary equipment for work.
- Comprehensive initial vocational training provided.
- Secure and safe working environment.
- Participation in social insurance (BHXH), health insurance (BHYT), and unemployment insurance (BHTN) as per Vietnamese law, with social insurance contributions starting after 2 months of employment.
- Opportunities for career advancement to managerial positions such as Supervisor, Team Leader, Trainer, Specialist, and Group Leader.

Cập nhật gần nhất lúc: 2024-03-17 16:15:21