Job Description:
Academic support
• Assist in training activities, and demonstrating strong organization skills to facilitate smooth operations.
• Be the point- of- contact for teachers and assist them in supplying their teaching materials and tools etc.
• Assist AM in organising her schedule of meetings, interviews, evaluations and class observation feedback.
• Assist in the scheduling of classes.
• Provide administrative support in designing new syllabi or adjusting old syllabi and materials.
• Assist AM in coordination of teacher recruitment.
• Assist in conducting research on educational topics if required.
• Assist AM in gathering Teacher Reports and Student Feedback.
Student care
• Send regular progress reports to parents/students.
• Assist parents and students in downloading and using the Classin platform, providing support for any technical issues.
• Respond to inquiries from students and parents, offering assistance and guidance as needed.
• Feedback collection: gather feedback from students and parents regarding courses and services to help improve operational processes and service quality.
• Provide attentive care for students and parents throughout the course, ensuring a positive experience.
• Coordinate with the Operations Department to guide & support parents through the entrance test process for students.
Qualifications:
Background fit:
• Experience in online education platforms is a plus
• Bachelor&039;s degree in Education or related field
Skill fit:
• Research and Education skills
• Training skills
• Strong attention to detail and ability to multitask
• Fluency in Vietnamese and proficiency in English is preferred
• Patient and empathetic towards students&039; learning needs
• Communication and Organization Skills
Culture fit:
• Able to work from Tuesday to Sunday and off on Mondays weekly.
• Strong personality is a plus.
• Willingness to work , learn and adapt quickly under pressure.
• Ability to work both in a team & independently and take initiative to solve problems proactively.
• Strong sense of responsibility and accountability in managing tasks and meeting deadlines.
What we can offer
• Fully participate in social insurance, health insurance, and unemployment insurance, including annual health check- ups as per Vietnam Labor Code of Laws.
• A comfortable working environment staffed with friendly, professional and supportive colleagues.
• Working tools provided (laptop, cellphone, etc.)
• Fast career advancement
• Competitive compensation package
ROLE INFORMATION:
Position: Trợ lý Học thuật / Academic Assistant
Working type: tại văn phòng công ty / on- site
Contract Type: Hợp đồng thử việc – HĐLĐ (sau thử việc) / Probation Contract – Labor Contract (after probation).
Report to: Trưởng phòng học thuật / Academic Manager
Working Hours: 7,5H/ngày từ T3 – CN, nghỉ vào thứ 2 hàng tuần/ 7,5 hours/day from Tue- Sun, weekly off day on Monday.
Company Description:
Rising Stars Edutech (RSET) is a company providing education services to local Vietnamese who need help acquiring skills in foreign languages. RSET offers online classes to ensure accessibility for students from all parts of Vietnam, overcoming barriers like weather conditions, geographical distances, and personal circumstances. The company embraces technology to deliver services effectively, with small class sizes to facilitate focused learning and strong student- teacher relationships.
