Vibula is a leading social commerce company in Vietnam that specializes in MCN TikTok and TikTok Shop Partners (TSP). We support both Sellers and Creators in operating, developing on TikTok, and expanding to other social media platforms. We act as an intermediary between TikTokers and TikTok&039;s management system. We will be responsible for managing, developing, and supporting channels on TikTok to grow with trend- driven diverse content tailored to each field.
ROLE OVERVIEW
As an Account Manager, you will take ownership of both client growth and team leadership. You will be responsible for driving business development, leading client relationships, and ensuring project profitability. You will also manage and mentor a team of Key Account members, while coordinating with cross- functional departments (Marketing, Creative, Media, Creator Ops) to deliver outstanding communication solutions. This role requires both strategic vision and hands- on execution to achieve sales targets, maintain client satisfaction, and contribute to Vibula’s overall growth.
JOB DESCRIPTION
Business Development & Client Management
Responsible for revenue growth, ensuring business activities are aligned with the company&039;s strategic direction.
Consult and provide marketing/communication solutions tailored to client needs.
Take lead in identifying and developing new business opportunities, building long- term client relationships.
Manage client expectations, ensuring satisfaction and long- term collaboration.
Planning & Project Management
Oversee project execution with cross- functional teams (Marketing, Creative, Media, Creator Ops, Production, etc.) to ensure quality and timely delivery.
Monitor progress, evaluate performance, and provide reports/pre- cost & post- cost analysis.
Lead proposal development and presentations to clients.
Develop project budgets, scope of work, timelines, cost estimates, and related documentation.
Team Management & Leadership
Foster collaboration, problem- solving, and innovation within the team.
Build, manage, and mentor the Key Account team in line with the company&039;s development strategy.
Provide training and coaching for team members to strengthen skills and career growth.
Reporting & Performance Monitoring
Ensure all projects and client relationships meet KPIs and profitability targets.
Provide regular reports to management regarding progress, challenges, and opportunities.
Monitor and analyze business activities, sales performance, and client servicing.
REQUIREMENT
Background & Experience
Minimum 3–4 years of experience in agency Account/Client Service roles, including at least 1–2 years in management/supervision and a minimum of 1 year as an Account Manager.
Bachelor’s degree in Marketing, Business Administration, Communications, or related fields.
Proven experience in handling large- scale communication/marketing projects with significant budgets.
Strong networking with clients in the marketing/advertising industry is a plus.
Skills & Competencies
Solid understanding of performance metrics for social e- commerce campaigns (GMV, Click- through Rate, Conversion Rate, View- through Rate, etc.).
Ability to synthesize market data, platform data, and past campaign performance to develop effective strategies.
Excellent client servicing and communication skills.
Deep understanding of digital marketing platforms (TikTok, Facebook, Google, E- commerce platforms).
Proactive, adaptable, and able to perform well under high pressure.
Strong leadership, problem- solving, and decision- making abilities.
BENEFIT
Open and friendly work environment.
Salary: Negotiable
Annual health check- up.
Performance evaluations 1- 2 times per year depending on performance.
Annual company trip.
13th- month salary bonus depending on the company’s business results.
Participation in SHUI as per regulations.
