OVERVIEW OF THE ROLE:
The Account Manager role is responsible for successful delivery from project commencement to project completion, through the Initiating, planning, execution, monitoring and control and closing phases.
ROLE AND RESPONSIBILITIES:
Planning (30%):
- Preparing, presenting, and selling strategies, communication plans, creative concepts and execution plans to clients.
- Evaluating ideas in the internal review sessions.
- Being capable to allocate the budget effectively, judge the quotations and add value to the daily job to control the strategic direction, communication plan, creative concept and execution plan to client.
Project Management (20%):
- Managing and checking creative work, production output, testing,…
- Evaluating performance after projects.
- Being responsible for the team’s KPIs (Billing and Profit).
- Verifying and proposing recommendations for Cost Estimate, Expense, Contract,…
- Managing P&L as approved by Account Director.
- Troubleshooting problems and work with relevant people to address these issues.
- Coordinating budget processes with Finance Dept., Operation Dept.
- Successfully lead team to run and manage the projects on day to day basic to deliver project quality, good profit, and client satisfaction.
- Creating and managing project timing and budgets with all relevant department personnel: Operation Department, Creative Department, Production Department.
- Preparing and submitting estimated cost to Account Director.
Show Development (10%):
- Working with suppliers of production, LED screens, AV system, stage effects, Choreographer, Visual designers, Audio producers... to develop event concept and bring it to the real show on stage.
- Guiding the team to develop storyboards of performances, video clips, visuals following the show contents.
- Reviewing all final results and suggest improvements if required.
Client Management (20%):
- Negotiating with clients and internal teams for maintaining the consistency of approved proposal.
- Being the main daily contact for assigned accounts and projects.
- Earning the trust of clients by delivering dedicated, attentive services.
- Annual survey to optimize the Client’s satisfaction.
People management (20%):
- Leading, inspiring and driving the team to achieve the objectives (billing, profit, client building, people development and process improvement).
- Building the teamwork spirit; making evaluations of performance of the staff.
- Contributing in working process improvement (internal, inter- companies, external).
- Developing the team by coaching and training team member to improve skills.
