Account Operations Team Leader (Chinese)

Position objective:
- The focus is on leading the account operation team, ensuring technical processes, systems, and data are executed accurately and compliantly. The job requires meticulousness, patience, and a preference for working with numbers, systems, and repetitive processes.
Position responsibilities:
Team leadership & management
- Optimize internal workflow processes to enable the team to work more efficiently.
- Train, mentor, and develop team members&039; professional skills, ensuring high work quality.
- Lead and manage the AE team, setting performance goals, and overseeing the daily workflow of team members.
Account operations & data insight
- Handle client account activation requests, ensuring timely and accurate completion.
- Closely monitor and analyze client spending trends and performance data to identify growth opportunities.
- Maintain and update client records to ensure data accuracy, completeness, and standardization within the CRM/OA system.
- Provide timely data insights to the Sales team and relevant stakeholders to support strategy and drive the usage and spending growth of advertising accounts.
- Directly monitor and ensure the team strictly adheres to operating procedures and the company&039;s data quality/compliance standards.
- Compile and analyze customer data to prepare periodic reports.
Payment & client support
- Assist clients with the invoice issuance process, ensuring compliance, and handling issues related to international payment procedures.
- Proactively monitor, reconcile, and resolve discrepancies related to payments, invoices, and client- related financial matters.
- Assist clients in using advertising accounts and address any issues during the process.

Position requirements:
- Strong data analysis skills and ability to use tools to provide Business Insights.
- Strong adaptability to respond quickly to client needs and adjust work priorities accordingly.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM or OA systems is a strong plus.
- Bachelor&039;s degree or above, preferably in Marketing, Business Administration, Media, or related fields.
- Experience managing a team of 3 or more members.
- Minimum of 2 years of experience in roles related to Operations, Back Office, Customer Support, Administration, Accounting or positions requiring in- depth work with systems/data.
- Must be meticulous, careful, patient, and prefer working with systems, data, numbers, and repetitive processes.
- Excellent communication skills, both verbally and in writing.
- Fluent in Chinese or English. Strong preference for candidates proficient in Chinese (communication, reading comprehension, and working language).
What do we offer?
- Annual health check- up.
- 100% salary during probation.
- Lunch allowance.
- Income: competitive
- Team building activities.
- Full social insurance contribution.
- Telephone allowance.
- Year- end bonus.
- Access to professional and technical training.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-11-30 00:35:03