Admin cum Enrollment Support Officer

Position Overview
GSP brand profiles in general and the VN Admissions Team in particular.
The position plays an important part to ensure an excellence after- service support from
upGrad GSP to Agency Partners, as well as contribute to the development of upGrad
Job Description
Administrative 60%
- Create and maintain a strong database for Admissions Team including eligibility
requirements, deadlines, application procedures, forms,...
- Provide administrative support in managing data records on the Admissions Team’s
shared folders and Company’s Portal
- Collaborate with other Departments (BD, Commissions, Marketing) within the company
- Send application checklists and Institution forms to Agency Partners in need
to ensure up- to- date data records on systems and a smooth workflow
- Work closely with the Commissions Team to constantly check application’s status and
enrolments.
- Conduct reports for the Admissions Team as assigned by the Line Manager
- Perform other administrative duties as assigned by the Line Manager
Enrollment Support 40%
- Assist Admissions Officer in handling all issues related to enrolled students (send tuition
fee invoice, changes in study plan, homestay issues,...)
- Provide prompt support to Agency Partners for their enrolled students
- Support the Admission Leader/Line Manager, in the review, planning and
implementation of all Admissions- related processes and activities.
- Other tasks as assigned by the Line Manager.
Our expectations
- Knowledge about studying overseas, student placement is a plus.
- Good in communication, explanation and customer orientation.
- Proficiency in MS Office, especially Excel
- Time and workload managements skill
- Active learning and logical thinking
- A willing- to- learn- from- feedbacks attitude
- Strong attention to detail and accuracy
- High responsibility
- Good in English and Vietnamese (especially reading and writing).
- Customer Service Mindset

Cập nhật gần nhất lúc: 2024-10-21 08:35:03