Primary Objective:
• Control general staff in a team to ensure that the operation of Cash registers in line is managed properly, timely and accurately.
• To be responsible of the group’s sales achievement, gross profit, loss, ordering, backroom and selling area management, staff and promoters management, prepare periodical report, make necessary preparation for stocktaking, Membership, Mommy day and Public Holidays.
Key Activities:
Sales and Profits
Rules and Regulations
Other duties
Manpower management
Operations duties
Roles and responsibilities:
Operations duties (50%)
Merchandise management
• Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• Attend bi- annual Stock Take as scheduled.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Order stock directly with Supplier and receive stock from MMD.
• Support Foodline with monthly Stock Take as directed by supervisor.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
• Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
Non- merchandise management
• Supervise General Staff to ensure:
• Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
• Order POP, execute POP exhibition, check POP to ensure correct and adequate information
• Fire safety procedure is carried out properly.
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy.
• Execute floor opening and closing
Customer service
• Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
• Verify and research data on registration status, balance point and purchase history.
• Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
• Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
• Serve as key cashiers in the assistance of customer problems.
• Input/ retrieve customer account information data on system.
• Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
Cashiering activities:
• Be responsible for investigating any unbalance situation and report to superiors.
• Random spot check at cashier counter to avoid any cheating.
• Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and full for daily operation.
• Change cash and distribute to cashier counters.
• Ensure cash register and credit card terminals are in good conditions.
• Investigate and correct errors made at the cash registers in a timely manner; report errors to Line Manager.
• Ensure the hangers, hand tags and left over items timely collected.
• Check all cashier counters to avoid long queue especially in peak time or weekend.
• Remove unnecessary goods at inactive cashier counter.
• Be aware of current sales promotions.
• Ensure signage must be in proper condition display at cashier counters.
• Make day and night shift handover.
5S activity
• Monitor and check procedures on house- keeping duties to ensure cleanliness and tidiness at cashier counters.
Sales and Profits (20%)
• Provide every day sales figure of concess counter for promoters
• Co- ordinate with Suppliers to execute promotion schemes.
• Support cashier in return/exchange merchandise as required.
• Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
• Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
Manpower management (20%)
• Build and promote teamwork spirit.
• Identify potential staff for succession planning purposes.
• Ensure General Staff and Promoters’ attendance and attire.
• Be responsible for General Staff’s performance.
• Ensure sufficient manpower during business in ad- hoc situations.
• Regularly train and motivate subordinates in daily works.
• Plan and prepare duty roster, shift plan and assign subordinates on duty.
• Identify and reduce unnecessary tasks to increase staff productivity.
Rules and Regulations (5%)
• Follow all working procedures, the company’s policies, rules and regulations.
• Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
Other duties (5%)
• Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.
• Closing floor in charge.
• Support other departments as necessary.
