Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.
Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors&039; operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors&039; operational procedures. Follows customer&039;s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company&039;s procedures.
Operations:
Understand department process flow, constantly looking for areas of improved efficiency.
Work with the team on meeting KPI standards, as per the company’s procedures.
Ensure accurate and timely client and vendors billing.
Overseas communications
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Prepare various documents for international transportation.
Ensure all customers standard operating procedures are followed as per the customer process/ requirement
Interact with our customers in arranging their international import shipments, meeting customer service standards.
Monitor shipment reports to ensure total customer satisfaction
Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Support the supervisor in the following areas:
Daily review company’s reports and operational reports and work with team on updating event codes
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Build and maintaining strong relationships with vendors (Airlines, Handling Agents, Trucking Companies, and others) and customers.
Audit files and work with the team on meeting operating process standards
Customer
Support the manager and/or the sales department where needed:
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Participate to the transition of new business/ updates to existing business.
Assist in retention calls and complete customer reviews with your regular customers to document in the company system.
People:
Support the manager where needed:
Review department goals and business plan periodically with team to ensure buy- in and accountability.
Contribute to the effective weekly department meetings with team.
Finance:
Proactively work to maintain and monitor accounts payment within 30 days.
Accurate and timely billing of vendors and resolve accounting issues.
Ensure company credit procedures are followed and utilized effectively.
Compliance:
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Systems:
Be involved and suggest system/process improvements.
Promote productivity tools (e.g. company tools and systems: using edoc, import database, process management)
Set the tone of this environment within your department.
Be open to implementing new system changes and enhancements into your department.
