Air Freight CS Team Leader

To lead the day- to- day operational tasks of the airfreight team with 3- 4 members

Ensure all troubles within the team are solved or escalated to the manager promptly.
Identify and implement a new process plan to improve the working process, save time, and save cost
Manage the team to ensure that all inquiries from assigned customers are responded to on time.
Arrange contract, credit agreement, and AR for assigned clients
Submit all necessary reports on time.
Input data into software, prepare shipping documents, issue a debit note, and send a pre- alert to overseas partners
Responsible for the accuracy of Debit, Statement with overseas agents & airlines, co- loader and customer
Ensure all members of the team understand and follow the SOPs of all accounts.
Make AP payment requests accurately and timely manner
Communicate for market update, competition, rate changes, and sellable prices
Keep tracking cargo and update shipment status to all related parties
Contact with customers, overseas agents, airlines, co- loaders, customers, OPS team, and the Commercial team to handle cargo smoothly
Negotiate and develop relationships with airlines to provide the best rate to customers.
Train and support all team members to build a united and strong team.

Good English in speaking & writing.
Experience in managing a team of 2- 3 members.
At least 5 years of experience working in Air Freight.
Good communication skills.
Willing to work overtime (out of office hours, weekends, and break days) to finish tasks assigned.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-27 05:15:02