Air Freight Supervisor

Job Purpose
- Supervise and manage day- to- day operations of the Airfreight Customer Service team.
- Ensure service quality, timely problem resolution, and smooth team coordination.
- Provide competitive pricing and market updates to the Sales team.
Key Responsibilities
- Support training and skill development for team members, fostering teamwork and high performance.
- Build and maintain strong relationships with carriers, vendors, and customers (internal & external).
- Monitor and resolve operational issues or escalate them to management when necessary.
- Manage and guide the Airfreight CS team to respond promptly to all customer inquiries.
- Negotiate and analyze space and rates with airlines and co- loaders.
- Collaborate closely with Operations and Sales to ensure smooth shipment handling.

- Strong computer literacy (MS Excel, Word, PowerPoint).
- Fluent in English (all 4 skills).
- Bachelor’s degree in Logistics, Supply Chain, or related fields.
- 3–4 years of experience in a similar role within a freight forwarding company.
- Detail- oriented, proactive, and able to work under pressure.
- Excellent leadership, communication, and problem- solving skills.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-19 09:25:02