Air Freight Customer Service Supervisor

Job Purpose
- Supervise and manage day- to- day operations of the Airfreight Customer Service team.
- Ensure service quality, timely problem resolution, and smooth team coordination.
- Provide competitive pricing and market updates to the Sales team.
Key Responsibilities
- Build and maintain strong relationships with carriers, vendors, and customers (internal & external).
- Support training and skill development for team members, fostering teamwork and high performance.
- Negotiate and analyze space and rates with airlines and co- loaders.
- Monitor and resolve operational issues or escalate them to management when necessary.
- Collaborate closely with Operations and Sales to ensure smooth shipment handling.
- Manage and guide the Airfreight CS team to respond promptly to all customer inquiries.

- Bachelor’s degree in Logistics, Supply Chain, or related fields.
- Fluent in English (all 4 skills).
- 3–4 years of experience in a similar role within a freight forwarding company.
- Strong computer literacy (MS Excel, Word, PowerPoint).
- Excellent leadership, communication, and problem- solving skills.
- Detail- oriented, proactive, and able to work under pressure.

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Cập nhật gần nhất lúc: 2026-01-13 07:35:02