Air Freight Officer

(This position will work for Air Cargo sector- GSA/GSSA for many Airlines at HAN Market.

Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer- focused manner.
Response quickly and timely on Principle request; perform strictly in line with Principle&039; guideline.
Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Monitor space availability ex hub for sales orientation.
Achieve budget tonnage and budget revenue set per year.
Perform other duties as assigned.
Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline&039;s principles to arrange suitable space and Manage and fulfill Allotment space.

Working location
: Lancaster Luminaire, 1152 Đ. Láng, Láng Thượng, Đống Đa, Hà Nội.

Good in English.
Positive attitude and a willingness to learn.
Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Priority for candidates have IATA Certificates.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Strong communication and interpersonal skills.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-19 11:45:03