Mô tả công việc
This position has authority over routine CMR tasks (focus on offline CRM for stores) and Partnership activities
Develop and implement an annual Customer Care Plan for each brand to retain old customers and increase the rate of returning old customers.
Collect, track and evaluate customer data throughout the entire business system.
Deploy and coordinate with other department to deliver of effective customer activities.
Analyze and manage customer information.
Build & implement customer care activities, maintain loyalty throughout the system.
Monitor, deploy and evaluate Customer Loyalty programs and activities.
Coordinate with the Customer Service Department to develop Customer Loyalty programs and budgets for customer groups.
Partnership Activity: Expand and develop new customers & new revenue sources through building Partnership activities.
General Duties: Coordinate with the Company/relevant branches/stores to resolve customer complaints for each specific case and issue system warnings to improve the quality of customer service at the system.
Improve customer experience- CX:
- Effective CX budget management
- Coordinate with departments and stores to build and implement solutions to improve Voice of customer index.
- Build and deploy general CX activities throughout the system and specific activities in each region to improve customer experience.
Other tasks as directed by superiors
Bachelor degree in Business Management, Marketing or related field.
Have knowledge about customer journey, psychology and experience in CRM functions.
Ability to work independently or good sense of team- work.
At least 3 year of experience in the same position, retail/ fashion retail industry experience preferred.
Good control of documents.
Able to work under high pressure environment and work efficiently to meet deadlines.
Proficient Computer skills (Excel & Pivot Table preferred).
Kinh nghiệm: 3 Năm
Địa điểm: Hồ Chí Minh
Ngành nghề: Tiếp thị / Marketing, Bán lẻ / Bán sỉ, Dịch vụ khách hàng
Hình thức: Nhân viên chính thức
Cấp bậc: Nhân viên
