Aon Care Operations Leader

Aon Vietnam is currently recruiting an Aon Care Operations Leader- Health Solutions to join our team in Ho Chi Minh.
We&039;re hiring!
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
Aon is in the business of better decisions
Responsibilities:
• Act as the point of escalation for the Aon Client Relations Team on all Aon Care related deliverables;
• Monitor performance of insurer and TPA under Aon Care and ensure SLAs are being met, and mediate escalations between the insurers and Aon Care TPA;
• Facilitate in the launch of new initiatives / technology / products & services under the Aon Care program
• Collaborate effectively across departments and organization
• Alignment to departmental and organizational vision and goals, and embrace and execute organizational changes;
• Ensure service excellence of Aon Care deliverables by all parties to the arrangement (Aon, insurers and TPA);
• Constantly review and improve the work streams among Aon, insurers and Aon Care TPA to enhance the productivity and quality of service rendered to end users;
• Review SLAs and make recommendations for changes where necessary, with the aim of enhancing user experience;
• Act as the relationship contact between insurers and TPA under Aon Care;
• Govern service performance of the insurer and appointed TPA under Aon Care;

Skills and experience that will lead to success.
• Self- disciplined and organised Strong interpersonal skills- effective communicator across organisational levels, self- awareness and emotional intelligence
• University graduates
• Strong skills in written and verbal communication, analytical, critical thinking and problem- solving skills required.
• Good skills on MS systems including Word, Excel, PowerPoint required
• Good customer relation skills

Chăm sóc sức khoẻ
Nghỉ phép có lương
Aon Care
Paid Sick Leave
Well- being program
Khác

Cập nhật gần nhất lúc: 2024-07-21 02:10:03