JOB PURPOSE/ROLE
The Application Support Specialist is responsible for providing technical support and maintenance for enterprise applications. This role involves troubleshooting application issues, performing software installations and updates, ensuring the smooth operation of applications, and managing application delivery and packaging, potentially using Citrix or other delivery systems. The position requires collaboration with various global departments to address application- related issues and improve user experience.
RESPONSIBILITIES:
Assist with the development and implementation of new application solutions as required.
Document and implement application processes, development, and testing.
Optimize application delivery processes to enhance efficiency and user experience.
Manage the delivery and packaging of applications using Citrix or other deployment tools.
Provide training to end users on application usage and best practices.
Collaborate with various departments to address application- related issues and improve user experience.
Perform software installations, updates, and maintenance to ensure applications are up- to- date and functioning properly.
Monitor application performance and address any issues to minimize disruptions to users.
Provide technical support for enterprise applications, including troubleshooting and resolving application issues.
Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
MINIMUM QUALIFICATIONS/ EXPERIENCE
Bachelor’s Degree or equivalent experience.
2+ years Experience
- Knowledge of Citrix or other application delivery systems.
- Software updates, application packaging, and managing deployments.
- Application support, installation, and troubleshooting.
- Virtualization technologies (such as VMWare) is an advantage
Able to use Microsoft Office Applications at a high level.
1+ years- Intune and Azure (EntraID) experience
Outstanding written and verbal communication skills in English.
Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
ITIL4 Foundation Certification desired.
Experience with ITSM tools such as ServiceNow or Jira.
Exceptional organisational skills and time management skills.
Location: Dist.7, HCMC
