Area Management Staff

Support dealers operation/ Promotion/ Customer Care campaign/ Mobile service
Coordinate with other sections to support dealers
Handle customer complaint through direct email/ CXI
Follow up Aftersales KPI and take action for improvement
Analyze aftersales data of dealers and establish target for respective dealers
Apply GEMBA Kaizen to dealers; conduct training for new dealers related to service: Procedure, KPIs, MDS
Control dealers following Mitsubishi Dealer Standard (MDS) and conduct MDS evaluation at dealers periodically

Education background: Bachelor’s degree with major in Automotive Technology
Knowledge: Intensive knowledge about automotive, workshop controlling, after- sales & customer service
Experience: At least 2 years of experience in relevant position
Required skillset:
Good English proficiency & PC skills (MS Office)
B2 driver license
Other requirements:
Cooperative and have teamwork spirit
Eager to learn, willing to cope with new challenges
Willing to travel regularly for work (e.g. business trip, dealer visit, etc.)

Benefits:

Business travel allowance, overtime pay (as assigned by Line Manager)
Total annual bonus from 1.5- 6 months
Transportation & meal allowances
Annual performance & salary review; salary increment due to inflation
Competitive salary
Additional public holiday days- off
Premium health care package
Opportunities to participate in overseas seminars

Location: Ho Chi Minh

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-08 17:25:16