Position Summary:
The Assistant Cage Manager plays a crucial role in the efficient operation of the cage area, assisting the Cage Manager in overseeing cash transactions, ensuring compliance with regulatory requirements, and maintaining the highest standards of customer service. This role involves supervising cage staff, handling customer inquiries, and managing cash flows within the casino environment. The ideal candidate will have experience in casino or financial services management, strong leadership skills, and a commitment to providing secure and efficient financial transactions.
Key Responsibilities:
• Handle customer transactions and inquiries, providing prompt and courteous service to enhance the customer experience.
• Manage and resolve any issues or disputes related to cage operations, escalating complex issues to the Chief Accountant as necessary.
• Collaborate with security and surveillance teams to maintain the integrity of cash operations and comply with gaming regulations.
• Manage and oversee all aspects of the Cage operations including – Front window gaming operations, as well as Cage support functions- Main Banks
• Manage cash flows, including cash ins/outs, verifying large transactions, and ensuring accuracy in financial reporting.
• Ensure the department’s compliance with Anti–Money Laundering and reporting controls and standards.
• Ensure scheduling is performed fairly and equitably in all Cage areas and that rosters are developed to compliment business demand for Cage Supervisor level and below.
• Assist the Cage Manager in overseeing the daily operations of the cage, ensuring efficient and secure cash handling procedures.
• Lead UAT and Quality Assurance buy off initiatives for any system enhancements related to Cage Operation.
• Positively contribute in Cage system to improve Cage operational efficiency.
• Ensure the departments policies and procedures are consistent and compliant with the Government Internal Control Requirements, the Company’s Internal Control Standards and local laws, regulations and instructions.
• Assist in the preparation of reports and audits to ensure compliance with internal controls and regulatory requirements.
• Provide training and guide Team Members in using systems related to Cage operation.
• Evaluate and provide guidance and feedback to direct reports and other Cage Team Members to maintain and enhance operations of the Cage department.
• Participate in the development and implementation of policies and procedures to improve cage operations and customer service.
• Ensure all daily reports supplied to finance is accurate and offer guidance to Team Members when required.
• Ensure exceptions, variances, issues, policy deviations identified are reviewed and appropriately addressed.
