Assistant Credit Card Planning Manager

Card Operations and Operations Process (40%)

Interface with other department, customer services vendor to resolve customer service issues, follow up the resolution of problem to ensure timely response and customer service.
Participate in the review and recommend of change of card operations system and procedure,
Handle and manage Credit card daily activities including issuing, delivery, settlement and chargeback
Budget planning for card stock and delivery, monthly monitor payment to vendor/partners
Manage card operations activities by planning and scheduling activities and workload, coordinating with related departments to ensure that operations schedules are meet.

Card Vendor Management (20%)

Manage the service qualify and recommend for service improvement
Compare services and propose necessity services to apply for credit card
Work closely with card embossing and delivery vendor and monitor daily card issuing and delivery activities to ensure card issue and delivery to customers

Card Product Policy (30%)

Establish and update Credit Card Policy,
Work closely with Risk, Legal/Compliance division and other departments to ensure the product policy is complied with all Company standard and SBV’s regulations
Manage and update Credit Card Terms and Conditions

Other ad- hoc tasks and reports (10%)

Other tasks as assigned by Head of department/head of division
Participate in the project task forces for product and system development.

Qualification

University Degree majored in Economics/ Finance/ Banking/ Business Administration.

Work Experience

5- 6 years working experience in banking, cards industry

Knowledge- Strong legal sense.

Credit Card product policy, Card operations process, Customer services
Knowledge associate with operation technology, including CMS, LOS, other tools to support issuing and delivery, statement and payment
SBV’s card regulations, Visa/Mastercard’s regulations

Skills- Customer service skill

Able to communicate effectively with different stake holders
Fluent in English (both written & verbal)
Collaboration, multitasking, ability to lead and work with a team
Interpersonal skill
Problem solving, follow up with resolution of problems to ensure timely response

Attractive KPI Bonus (monthly or yearly) and 13th month salary
Premium personal healthcare insurance for all employees and spouse and/or children
14 – 20 days annual leave, 3 days of sick leave with pay

Woking location:

Lầu 19, tòa nhà The Mett, số 15 Trần Bạch Đằng, phường Thủ Thiêm, Thành phố Thủ Đức

Cập nhật gần nhất lúc: 2025-09-11 18:30:02