Assistant Front Office Manager

Supervises the management of debtors, group and individual guest invoicing and cash operations.
Makes sure that the hotel&039;s pricing policy and sales pitches are duly applied.
Customer Satisfaction (Guest Feedback, Social Media Review).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Ensures that the workplace remains clean and tidy
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Ensure that personalized service is offered to each and every guest.
Have a good knowledge of all systems and standard operating procedures of front office.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
Develops high quality relationships with guests throughout their stay.
Prepare monthly and daily revenue report and circulate to all HOD&039;s.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Ensures that the pricing policy and internal audit procedures are duly applied.
Ensures that guest documentation and information is available and up- to- date.
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Prepare Room revenue and occupancy forecast take action on rate strategies.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Is involved in recruitment of new team members for front office.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

• Good working knowledge of MS Excel, Word, & PowerPoint
• Diploma in Tourism / Hospitality Management
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity

2- month probation period with 100% salary and full- service charge
5 working days per week as regulated
Periodic health checks
Creative and friendly work environment
2 days off per week
Employee preferential rates when using hotel services
Social Insurance participation upon signing the official Labor Contract
15 days annual leaves
Uniform and meal during shift provided by the Hotel
Domestic and international training courses
Complimentary parking for motorbikes and cars

Cập nhật gần nhất lúc: 2026-03-12 12:15:03