Assistant Housekeeping Manager/ Trợ lý Quản lý Buồng phòng

The Assistant Housekeeping Manager supports the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and back- of- house areas are maintained in accordance with hotel standards. This role focuses on day- to- day supervision, quality control, staff coordination, and inter- departmental communication to ensure smooth operations and high guest satisfaction.
Key Responsibilities:

Prepare and submit daily operational reports to the Housekeeping Manager.
Monitor staff grooming, discipline, attendance, and work performance during shifts.
Support staff training, on- the- job coaching, and guidance for new and existing team members.
Support inventory control for linen, amenities, and cleaning supplies.
Liaise with Engineering to report and follow up on maintenance issues and out- of- order rooms.
Conduct regular room and area inspections to ensure cleanliness, presentation, and brand standards are met.
Coordinate closely with Front Office on room priorities, VIP arrivals, early check- ins, and late check- outs.
Supervise Housekeeping Supervisors, Team Leaders, and Room Attendants during daily operations.
Assist in handling guest complaints related to housekeeping and ensure timely corrective actions.
Assist in managing daily housekeeping operations, including room status control, task allocation, and shift coordination.

Good communication and coordination skills to work effectively with Front Office, Engineering, and other departments.
Strong knowledge of housekeeping standards, cleaning procedures, hygiene, and health & safety regulations.
Minimum 2–4 years of experience in Housekeeping operations, including a supervisory role in a hotel or resort.
Proven ability to supervise frontline staff, manage daily operations, and conduct room inspections.
Good command of English, professional appearance, attention to detail, and a service- oriented mindset.

Competitive salary and service charge based on experience and ability.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Develop your talent through Accor’s learning programs.
Top- tier service charge and 100% salary during the probation period.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Opportunity to grow within your property and across the world.
Offer accommodation and meals for candidates from other provinces.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2026-01-08 14:05:03