Assistant Manager

The Hostel Deputy Manager will assist the Hostel General Manager to ensure the best possible guest and team member experience. They will act within the guidelines of the company’s core values, lead with passion and in a way that motivates team members to perform well across all departments. Overseeing the management of the hostels facilities, being accountable for high standards of housekeeping and monitoring and reporting on sales performance.
Staff Training and Management
• Supervise employee/customer relations and interactions
• Provide any recommendations on any corrective actions to the General Manager
• Request feedback and ideas from each team member
• Motivate the team and maintain positive work environment for all members
• Train the staff according to company policy and procedures
• Monitor attitudes, abilities and progress of staff
Sales and Marketing
• Creating and advertising promotions (happy hour, tours, etc)
• Monitor the flyers, website, posters, ect to make sure all information is relevant and up to date
• Communicate with bus operators for sales contracts
• Research suppliers for the best prices, deals and quality of service
• Communicate with tour operators for sales contracts
• Growing hostel sales through developing group booking contacts and contracts
Human Resources
• Cooperating with HR team to manage effectively
• Build strong relationships with team members, team leaders and management for maximum operating effectiveness
• Staff selection (interview process)
• Implement bonus plans for performance of staff and management
• Being approachable for staff to confide into help avoid and solve any unnecessary internal issues or conflicts
• Keep up to date on employment laws
Reception and Customer Service
• Manage cloudbeds and ota’s (booking/hostelworld)
• Interact with guests
• Respond to emails or messages
• Stay up to date with local attractions and events
• Conduct check- in and checkout procedures
• Record and respond to guest concerns / complaints
• Manage the reception team for smooth operation
• Manage the cashflow reports and report any irregularities
Sunset Bar
• Cooperate with team for smooth operations of bar and kitchen
• Maintain the quality of food and drinks
• Manage guests concerns or complaints
• Interact with guests
Public Relations and Industry Relations
• Organize local community outreach and volunteer activities for staff and guests in line with our sustainability goals
• Develop relationships with hostels in feeder cities
• Maintain customer contact lists (whatsapp)
• Regularly update social media sites
• Up to date with local tourism industry
Housekeeping
• Organize and implement a rotating schedule for deep cleaning each area of the hostel
• Submit a list of maintenance issues that are found while cleaning
• Cooperate with housekeeping team for smooth operations
• Conduct spot evaluations
• Ensure that regulations for safety and sanitation are being met
• Make beds, clean and organize bathrooms, dormitories, and common areas
• Ensure quality standards for cleanliness
Purchasing and Inventory Control
• Research suppliers for the best prices, deals, and availability of products
• Maintain a business relationship with vendors and suppliers
• Monitor inventory levels and place orders for products and supplies
Entertainment, Atmosphere, Activities
• Record duties, expenses, challenges, successes and areas for improvement for each event
• Engage guests directly
• Organize and execute activities and special events (for example in Sunset Bar)
• Create and follow a plan to maintain the desired atmosphere in the hostel according to the core values
Crisis Management
• Contact the GM for any serious matters
• Step in when necessary to deal with any situations out of normal operations and procedures
• Deal with problem guests
Quality Control
• Daily, weekly and monthly property inspections
• Outline standards of quality and devise a method to measure and evaluate each one
• Maintain all company standards, procedures, policies and standard operating procedures
Business Development and Strategy
• Create and implement a written plan for growth and expansion to capture more market share, and new markets
• Ensure that the hostel identifies and meets the changing needs of guests
• Follow trends in the hostel industry

Qualifications and requirements
• Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;
• Good command in spoken and written English;
• PMS and channel management experience (cloudbeds, ota’s)
• Strong communication skills and customer service;
• Flexibility to work late nights, early mornings, weekends as needed
• A sense of ownership and responsibility in the business;
• Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others&039; actions;
• Be confident and able to supervise staff, engage with guests, and all other operational aspects (incl blocked toilets, repairs, etc) without direction or supervision;
Competencies
• Decision Making – Job requires the ability to make quick, informed decisions – even when you don’t have all the necessary information.
• Dependability — Job requires being reliable, responsible, and dependable in fulfilling obligations.
• Communication & People Skills – Job requires strong communication skills with problem solving skills and the ability to build trust and confidence within the team.
• Integrity — Job requires being honest and ethical.
• Learning & Development – Job requires you to stay up to date with the latest trends and developments to continue to meet the changing need of our customers and team members.
• Self- Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
• Emotional Intelligence – Job requires you to have the ability to manage your own emotions and as well as the emotions of those around you. Acting with empathy, self- awareness and social awareness.
• Delegation – Job requires you to use the strengths of each team member, effectively assigning tasks to optimize performance and achieve the desired results.
• Planning and Organization – Job requires the ability to plan and schedule work/activities/assign duties across all departments of the hostel.
• Leadership – Job requires strong leadership skills to inspire, guide and motivate the team.

• Possibility of staff accommodation if needed
• Insurance as per work contract
• Career and personal development opportunities
• An exciting and social work environment filled with travelers and cultural exchange
• Comprehensive training to help you suceed
• Competitive Salary

Cập nhật gần nhất lúc: 2024-09-11 17:00:03