Assistant Manager

The Hostel Deputy Manager will assist the Hostel General Manager to ensure the best possible guest and team member experience. They will act within the guidelines of the company’s core values, lead with passion and in a way that motivates team members to perform well across all departments. Overseeing the management of the hostels facilities, being accountable for high standards of housekeeping and monitoring and reporting on sales performance.
Staff Training and Management
• Supervise employee/customer relations and interactions
• Monitor attitudes, abilities and progress of staff
• Motivate the team and maintain positive work environment for all members
• Provide any recommendations on any corrective actions to the General Manager
• Train the staff according to company policy and procedures
• Request feedback and ideas from each team member
Sales and Marketing
• Creating and advertising promotions (happy hour, tours, etc)
• Communicate with bus operators for sales contracts
• Growing hostel sales through developing group booking contacts and contracts
• Communicate with tour operators for sales contracts
• Monitor the flyers, website, posters, ect to make sure all information is relevant and up to date
• Research suppliers for the best prices, deals and quality of service
Human Resources
• Build strong relationships with team members, team leaders and management for maximum operating effectiveness
• Cooperating with HR team to manage effectively
• Implement bonus plans for performance of staff and management
• Staff selection (interview process)
• Keep up to date on employment laws
• Being approachable for staff to confide into help avoid and solve any unnecessary internal issues or conflicts
Reception and Customer Service
• Manage cloudbeds and ota’s (booking/hostelworld)
• Conduct check- in and checkout procedures
• Interact with guests
• Record and respond to guest concerns / complaints
• Stay up to date with local attractions and events
• Respond to emails or messages
• Manage the reception team for smooth operation
• Manage the cashflow reports and report any irregularities
Sunset Bar
• Maintain the quality of food and drinks
• Manage guests concerns or complaints
• Cooperate with team for smooth operations of bar and kitchen
• Interact with guests
Public Relations and Industry Relations
• Regularly update social media sites
• Maintain customer contact lists (whatsapp)
• Develop relationships with hostels in feeder cities
• Organize local community outreach and volunteer activities for staff and guests in line with our sustainability goals
• Up to date with local tourism industry
Housekeeping
• Ensure that regulations for safety and sanitation are being met
• Ensure quality standards for cleanliness
• Conduct spot evaluations
• Make beds, clean and organize bathrooms, dormitories, and common areas
• Cooperate with housekeeping team for smooth operations
• Organize and implement a rotating schedule for deep cleaning each area of the hostel
• Submit a list of maintenance issues that are found while cleaning
Purchasing and Inventory Control
• Maintain a business relationship with vendors and suppliers
• Monitor inventory levels and place orders for products and supplies
• Research suppliers for the best prices, deals, and availability of products
Entertainment, Atmosphere, Activities
• Organize and execute activities and special events (for example in Sunset Bar)
• Engage guests directly
• Create and follow a plan to maintain the desired atmosphere in the hostel according to the core values
• Record duties, expenses, challenges, successes and areas for improvement for each event
Crisis Management
• Deal with problem guests
• Step in when necessary to deal with any situations out of normal operations and procedures
• Contact the GM for any serious matters
Quality Control
• Maintain all company standards, procedures, policies and standard operating procedures
• Outline standards of quality and devise a method to measure and evaluate each one
• Daily, weekly and monthly property inspections
Business Development and Strategy
• Ensure that the hostel identifies and meets the changing needs of guests
• Follow trends in the hostel industry
• Create and implement a written plan for growth and expansion to capture more market share, and new markets

Qualifications and requirements
• A sense of ownership and responsibility in the business;
• PMS and channel management experience (cloudbeds, ota’s)
• Good command in spoken and written English;
• Strong communication skills and customer service;
• Be confident and able to supervise staff, engage with guests, and all other operational aspects (incl blocked toilets, repairs, etc) without direction or supervision;
• Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;
• Flexibility to work late nights, early mornings, weekends as needed
• Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others&039; actions;
Competencies
• Learning & Development – Job requires you to stay up to date with the latest trends and developments to continue to meet the changing need of our customers and team members.
• Leadership – Job requires strong leadership skills to inspire, guide and motivate the team.
• Delegation – Job requires you to use the strengths of each team member, effectively assigning tasks to optimize performance and achieve the desired results.
• Decision Making – Job requires the ability to make quick, informed decisions – even when you don’t have all the necessary information.
• Planning and Organization – Job requires the ability to plan and schedule work/activities/assign duties across all departments of the hostel.
• Emotional Intelligence – Job requires you to have the ability to manage your own emotions and as well as the emotions of those around you. Acting with empathy, self- awareness and social awareness.
• Self- Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
• Dependability — Job requires being reliable, responsible, and dependable in fulfilling obligations.
• Integrity — Job requires being honest and ethical.
• Communication & People Skills – Job requires strong communication skills with problem solving skills and the ability to build trust and confidence within the team.

• Insurance as per work contract
• Comprehensive training to help you suceed
• Career and personal development opportunities
• Possibility of staff accommodation if needed
• An exciting and social work environment filled with travelers and cultural exchange
• Competitive Salary

Cập nhật gần nhất lúc: 2024-08-20 02:05:03