Assistant Reversation Manager - Trợ lý quản lý đặt phòng

• Assist in handling guest complaints and special requests related to reservations.
• Ensure accurate and complete data entry in the reservations management system.
• Assist in developing and implementing pricing policies, promotions, and room sales programs according to the resort’s plan.
• Monitor room availability and coordinate with relevant departments (Front Office, Sales, Housekeeping) to optimize room occupancy.
• Support training, coaching, and monitoring the performance of the reservations team.
• Assist the Reservations Manager in managing and assigning tasks to the reservations team.
• Supervise and ensure that all reservation requests via phone, email, OTA, and other channels are handled accurately and promptly.
• Provide regular reports on reservation activities to the Reservations Manager and Resort Management.

• Strong communication, negotiation, and problem- solving skills.
• Team management, organizational, and data analysis skills.
• Flexible to work in shifts, including weekends and public Holidays.
• At least 1- 2 years of experience in Hotel Reservation, preferably in 4- 5 star resorts or Hotels.
• Proficient in English communication.
• Hold Diploma or Bachelor&039;s degree in Tourism, Hospitality, Business administration, or related field

Competitive salary and benefits package
100% Social Insurance based on full salary
Opportunities for career growth and join the advanced training program.
Professional working environment in a 5- star resort

Cập nhật gần nhất lúc: 2025-10-19 05:15:02