Assistant Spa Manager cum Holistic Wellness Coach - Trợ Lý Quản Lý Spa kiêm Huấn Luyện Viên Chăm Sóc Sức Khỏe

Contributes to monthly/ seasonal promotion creation and pricing decisions
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Patriciate in the preparation of the Spa Strategic plans, Budget’s meeting, P&L Meeting.
You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
Develop and update department SOPs (Standard Operation Procedure). JD (Job Description) and Implement it to enhance the guest experience.
Develop creative ways to inspire and motive team members to provide guest with a unique experience.
Maintain the highest level of the discretion and privacy during any guest interaction.
Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
Develop and deliver comprehensive training programs for spa staff on various spa treatments, products, and service protocols
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Drivering to deliver Luxury Experiences to guest, to achieve heart beat target
Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in order to schedule staff accordingly.
Perform Brand’s services behaviors in daily operation basic towards the guests
Train colleagues to make sure they deliver with compliance and to the standards we expect
Lead by example; promote teamwork and quality service through daily communications briefing and coordination with key department heads.
Maintaining in good order all recreational and sports equipment associated with the departments’ activities, and to recommend to the Spa Director the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.
Drive a great working environment for teams to thrive- linking up individual members to create sense of one team
Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
Work with department head to develop initiates to reach standard and drive continuous improvement in the guest experiences
Ensure spa facility is ready to receive guest every single time.
You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest satisfaction
Control inventory of guest supplies
May assist with other duties as assigned by management

Proven experience in developing and delivering training programs
Must have a comprehensive knowledge/ experience of spa therapy and wellness programs and proficient in the use of Office programs, Hotel and Spa operating systems
Proficient in use of Microsoft Office
Good writing skills
Problem solving and organizational abilities
Communication skills are utilized a significant amount of time when Interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.

Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
Rest and relaxation, Home leave allowance: 2 million per 3 service months
Relocation, repatriation allowance
At least 14 annual leave, 2 days off per week
Healthcare insurance for personnel for at least 6- service months colleagues and for the family after working 2 years
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2024-07-08 23:05:04