Assistant Store Manager (Quận 1, Quận 2)

* Responsibilities and essential job functions include but are not limited to:
- Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence; acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager
- Communicates clearly, concisely and accurately in order to ensure effective store operations; filters communication to the shift team as directed by the store manager
- Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks
- Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives
- Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located • Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team
- Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage/ Product & Marketing
- Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals; communicates ideas to the store manager for broader areas of improvement.
- Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition
- Contributes to positive team environment by recognizing alarms or changes in partner
- Maintains regular and consistent attendance and punctuality
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns • Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service
* Working in Starbucks stores in 1, 2 District

* Summary of Experience
- Team- building skills
- Progressive responsible retail experience – 2 years
- Experience in directing the work of others Required Knowledge, Skills and Abilities
- Customer service experience in a retail or restaurant environment – 1 year
- Ability to use discretion in providing direction to others
- Ability to work as part of a team
- Ability to deliver excellent customer service
- Ability to act with a customer comes first attitude and deliver customer service that meets and exceeds customer expectations
- Effective oral communication skills
- Strong problem- solving skills
- Knowledge of the retail environment
- Ability to work in a fast- paced and changing environment
- Ability to direct the work of others
- Strong interpersonal skills

Cập nhật gần nhất lúc: 2024-04-03 11:51:49