Assistant TS Manager/Trưởng Bộ Phận Máy Lọc Nước (Kỹ Thuật&Chăm Sóc Khách Hàng)

Report to : Country Head
Subordinate : Service Executives, Supervisor, Assistant Supervisor Responsibilities:
To monitor monthly sales target is achieved.
To ensure accuracy of branch spare part inventory are maintained.
To execute any other job functions as assigned by superior.
To identify training and ensure staff are adequately skilled.
To assist TS & CR in handling customer enquiries and complaints.
To liaise with Admin on company vehicles maintenance.
To set short- term departmental objectives and implementation plan.
To prepare department budget and ensure it is well managed
To ensure timely submission of cash and cheque collection.
To liaise with Admin and HR on recruitment and manpower needs
To initiate and promote improvement in services or processes
To ensure stock are well managed to minimise service interruption.
To review TS departmental processes from time to time.
To ensure timely and adequate dissemination of technical service information and service activities.
To ensure brought- in repair set are not pending more than 1 day.
To broaden service network to meet market requirement.
To ensure debts are managed per set target.
Authority:
Approval to resolve customer complaint.
Approve purchase per authorised limit
Access and control branches’ store. (Branch)
To approve selection of sub- contractors
Approve Staff claim, Cash Bill Collection List, PRF, GRF, IPR & Staff Request.

Qualification and Experience :
Having business acumen
Possess good problem solving and interpersonal skills
Good English communication skills
Degree in Technical discipline and with 2 years management experience
Demonstrated strong leadership qualities
Minimum 5 years of relevant experience in technical field
Higher Diploma in technical discipline and 5 years management experience
Knowledge and Skill:
Root cause and Failure Analysis skill
Familiar with ISO requirement
Reverse Osmosis and filtration technology
Problem Solving skill and methodology
Developing team for performance

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-01 20:15:03