[BANYAN] FO_FO Manager

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.
At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.As a member of our team, you are not simply performing a job — you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind- the- scenes operations to guest- facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.
Key Responsibilities:

Coordinate guest transfers and liaise with Sales/Reservation Offices for business opportunities.
Ensure accurate billing, minimize rebates, and manage annual Front Office budget.
Implement room rate changes and handle reservations efficiently.
Coordinate with housekeeping for room readiness and cleanliness.
Train and evaluate staff; maintain compliance with management systems.
Manage room inventory to maximize revenue and prevent overbooking.
Maintain guest history and ensure preferences are met.
Prepare reports and handle administrative tasks promptly.
Conduct inspections of villas and public areas; liaise with engineering for maintenance.
Supervise guest services, in- room amenities, and VIP recognition programs.
Oversee daily Front Office operations to ensure smooth service and guest satisfaction.

Requirements:

Positive attitude, adaptable, and willing to learn
Good English communication skills (spoken and written)
Well- organized with attention to detail
Strong interpersonal and communication skills
Ability to work flexible hours when required

1–3 years of relevant working experience (hospitality or related fields preferred)
Experience in international or luxury environments is an advantage
Basic understanding of service standards and customer experience
Fresh graduates are welcome for entry- level positions

100% Service charge, effective from the probation period.
Salary is competitive.
Staff accommodation is provided.
Uniforms and meals are provided.
12 days annual leave; 2 day- offs per week.
Annual bonus & 13th- month salary (subject to business performance).
Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
Health Care Insurance (24/7), accident insurance (apply from the starting date).
Officer Check allowance.
Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
Access to gym facilities.
Insurance as labor law (applies from the starting date).
Minimum USD 4,000 annual spending on Banyan Group complimentary stays.

Cập nhật gần nhất lúc: 2026-07-06 22:05:03