What is “debt settlement”?Debt settlement is the process of negotiating with creditors to reduce the total amount owed. It’s typically used by consumers who are experiencing financial hardship and can’t keep up with minimum payments. Rather than paying the full balance, the goal is to reach an agreement to pay a reduced lump sum or structured payments.
BILLING CLERK – NHÂN VIÊN THANH TOÁN/GIAO DỊCH- NIGHT SHIFT
Working hours: 21:30- 06:30, 22:30- 07:30, 23:30- 08:30
JOB RESPONSIBILITIES:
Address customer inquiries/complaints regarding the service and related cash flow matters via email, calls, and messages.
Perform additional duties as assigned by management to support departmental and organizational goals.
Contact customers regarding payment- related issues.
Make calls to partners and banks to assist customers with payment- related matters.
Create payment plans for customers enrolled in the program and track their payments.
Work on the CRM system and the company&039;s dedicated accounts to ensure accurate reflection of input data and customer payment information.
Proactively monitor and follow up with customers on the progress of payment processing.
REQUIREMENTS:
Graduation from a relevant field of study: Finance, Banking, Economics, Accounting, etc.
Min 1 year of experience in billing clerk or related job.
Ability to calculate quickly and accurately.
Fluency in English, IELTS 6.0/TOEIC 700+ (work with partners and banks in the US).
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Proficiency in meticulous attention and focus on every detail.
Proficient in Microsoft Office.
Strong problem- solving and communication skills.
WE CAN OFFER:
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
The company provides all the necessary work equipment.
High salaries for high performance, Official Salary: 16.000.000 VND + Bonus.
Work in a foreign- friendly and professional environment.
Full participation in social insurance according to government regulations.
Separate resting area during lunch break.
Training on software usage such as CRM, ZOOM as required by the company.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Annual regular health check- ups.
Team building activities and a 13th- month salary based on the company&039;s business performance.
JOB DETAILS:
Industry: Financial services in the US market (No insurance, No lending).
Employment type: Full- time (Night shift).
Working hours: 21:30- 06:30, 22:30- 07:30, 23:30- 08:30, 5 days/ week (working by US business hours).
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
