Job description
Summary:
MiTek is seeking a highly skilled and motivated Business Systems Analyst to join our IT organization. The candidate will closely work with services team to support and enhance both global and local digital applications.
This role requires a strong understanding of business processes, excellent problem- solving abilities, and the capability to translate business requirements into technical solutions. Examples of applications that the candidate would engage on include but not limited to SAP ERP, Salesforce CRM, Teamwork , Microsoft ADO, Reporting etc.
Key Responsibilities:
Your skills and experience
Technical Liaison: Act as a bridge between the technical teams (IT/development) and the services organization to ensure clear communication and effective delivery of solutions.
Digital Application Support: Provide support for various digital applications used by the services organization, ensuring they meet the business needs and are optimized for performance.
Solution Design and Enhancement: Design and propose enhancements to existing systems, ensuring alignment with business goals and improving operational efficiency.
Continuous Improvement: Identify opportunities for process improvements, recommend innovative solutions, and implement best practices.
Requirement Gathering: Conduct detailed requirements analysis, document processes, and perform user acceptance testing.
Collaborate with Stakeholders: Work closely with the services organization and functional business units to understand their needs and translate them into technical requirements.
Training and Documentation: Develop training materials and provide training to users on new systems and enhancements. Create and maintain comprehensive documentation.
Qualifications:
Communication: Excellent verbal and written communication skills. Ability to present technical information to non- technical stakeholders clearly..
Experience: Minimum of 3- 5 years of experience as a Business Systems Analyst or in a similar role, preferably within a services organization.
Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
Team Player: Ability to work effectively both independently and as part of a team.
Analytical Skills: Strong analytical and problem- solving skills with the ability to interpret complex business needs and translate them into technical requirements.
English requirements: Excellent fluency in English & Vietnamese is very important (both written and verbal).
Adaptability: Ability to adapt to changing business needs and work in a fast- paced environment.
Technical Skills: Proficient in using digital applications and tools such as CRM systems, ERP systems, and other business applications. Familiarity with data analysis tools and techniques.
Hours: Would like person to have 2- 3 hour overlap with US timezone.
Preferred Qualifications:
Certifications: Relevant certifications such as CBAP (Certified Business Analysis Professional) or similar.
Healthcare insurance package.
Experience: Previous experience working in the services industry or with service delivery teams.
Why you&039;ll love working here
13th month & productivity Bonus.
Extremely competitive salary.
Technical Proficiency: Experience configuring / implementing enterprise applications such as ERP, CRM or IT Services Solutions
Yearly salary review.
24 Personal accident insurance.
Yearly outing.
Full Social Club including gym, zumba, yoga, football, badminton, swimming, tennis.
Free parking.
5- day week.
English training programs.
Detailed induction, training and on- going career development.
Free lunch.
Flexible start- times.
Opportunity for overseas training and travel.
State- of- the- art office environment.
