Mô tả công việc:
Continuous Improvement: Provide input on process improvements and contribute to the optimization of project workflows.
Requirement Gathering: Work closely with clients and stakeholders to gather, analyze, and document business requirements.
Stakeholder Communication: Facilitate meetings, presentations, and demos for stakeholders and clients.
Analysis & Documentation: Create detailed requirement specifications, workflows, and process maps to ensure clear communication with development teams.
Client Collaboration: Act as the main point of contact for clients, ensuring that their needs and feedback are understood and addressed throughout the project lifecycle. Fluently communicate with English- speaking clients to understand business goals and align project objectives.
Wireframe & Design: Create basic wireframes and mockups using design tools such as Figma to communicate requirements effectively.
Support & Maintenance: Handle support tickets, analyze issues, and coordinate with technical teams to provide timely resolutions. Be prepared to work overtime (OT) outside regular hours to assist clients with urgent issues. OT will be compensated as per company policy.
Project Operations: Oversee project activities, ensuring timelines and deliverables are met, and proactively solve challenges.
Yêu cầu ứng viên:
Candidates with experience working in outsourcing companies and having completed at least one full project lifecycle are highly preferred. Experience working with international clients or in global software companies is a strong plus.
Experience using design tools such as Figma or similar tools.
Ability to work under pressure, solve problems effectively, and manage relationships with stakeholders.
Strong understanding of software development lifecycles (Agile/Scrum is preferred). Understanding of business operations in international software enterprises (e.g. SaaS, ERP, CRM) is highly desirable.
4+ years of experience in a Business Analyst or related role, preferably in IT outsourcing projects.
Proficient in creating business requirements documents, process flows, and basic designs (wireframes, mockups).
Willingness to work overtime (OT) when required and attend regular client meetings.
Knowledge of e- commerce, F&B domains, beauty industries and, especially POS System domain processes is a plus.
Bachelor’s degree in Information Technology, Business, or a related field.
Excellent problem- solving, analytical, and organizational skills.
Strong verbal and written communication skills in English.
Experience with project management tools like Jira is required.
Quyền lợi ứng viên:
Working 5 days / 1 week, off Saturday, and Sunday.
Annual travel, birthday party, holidays...
13th- month salary, productivity bonus, progress bonus, insurance regime as prescribed (for full- time employees).
Professionally trained in academic training sessions organized by the company.
Suggested funding for courses or certificates.
