Data Analysis and Business Insights
Develop detailed reports and dashboards using tools like Excel and Power BI to inform strategic decisions.
Track and interpret key performance indicators (KPIs) such as revenue, conversion rates, and customer lifetime value (CLV).
Collect and analyze data from CRM, ERP, and other systems to evaluate business performance.
Identify trends, diagnose performance issues, and recommend data- driven solutions.
Business Process Analysis and Optimization
Design and document optimized workflows and standard operating procedures (SOPs).
Facilitate change management efforts to ensure smooth adoption of new processes.
Assess current workflows, particularly in sales and operational processes, to identify inefficiencies and bottlenecks.
Propose and implement solutions to improve efficiency, reduce costs, and enhance outcomes.
Project Coordination for Business Transformation
Conduct regular status updates and stakeholder meetings to ensure transparency and alignment.
Collaborate with stakeholders to define project goals, scope, and timelines.
Evaluate project outcomes through post- implementation reviews and recommend further enhancements.
Coordinate and manage business transformation projects, including process improvements and system implementations.
Develop and monitor project plans, track progress, and address potential risks or roadblocks.
Ensure alignment between business objectives and technical solutions by managing project requirements.
CRM and System Support
Support the implementation of integrated tools to streamline data flow across departments.
Work with IT teams to troubleshoot, configure, and upgrade sales and operational systems.
Analyze and improve CRM/ERP utilization to enhance business efficiency and user experience.
Cross- Department Collaboration
Lead workshops and discussions to gather, document, and validate business requirements.
Collaborate with consulting partners and vendors to implement advanced technology solutions.
Act as a bridge between sales, marketing, IT, and other departments to ensure seamless communication and alignment on goals.
Reporting and Documentation
Create clear user guides and training materials to support system and process adoption.
Document requirements, workflows, and project progress comprehensively.
Regularly update stakeholders with detailed reports and presentations on analysis and project performance.
