Business Risk Supervisor - Salary Up To 25 Mil

Work with the management team to identify and deliver positive change and business efficiencies Escalate Operations issue for timely support and resolutions.
Keeping up to date with business development and new product lines
Work closely with the team, motivating and coaching them
Ensure training and development plans are maintained for all team members
Hosting 1- 2- 1’s to drive team member&039;s performance through continuous improvement and team meetings
Manage day- to- day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Manage the fair and consistent application of performance management and disciplinary measures as necessary

Bachelor Degree or above;
Fluent in English & Chinese
Experience within customer services
Energetic and motivating individual
Creative & Critical thinking
Excellent leadership and communication skills
Minimum of 2 years’ experience within a contact centre environment as a Team Manager
Ability to deal with demanding customers and escalations
Strong coaching and people- development skills through call listening, quality feedback, ETC.
Team management experience
Coaching and communication skills

Activities: Birthday party, Employee engagement activities
Periodical bonus: twice/year
Insurances followed Vietnamese Labor Law
Salary: negotiate
Promotion opportunities
Position promotion, salary increase: once/year
13th month salary
Bonuses, gifts for Holidays
Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field

Cập nhật gần nhất lúc: 2024-11-17 14:30:02