Call Center Senior Officer

– Handle Inbound calls by clarify customer’s question and provide solution to customer with good service.
– Work closely with Call Center Supervisor/AM to ensure effective and consistent communication with Call Center staffs.
– Ensure all customer requests are accurately completed, valid and saved on system.
– To undertake other tasks as and when assigned by Head of Dept/AM.
– Make outgoing calls to customers as assigned;
– Knowledge of the system, having participated in system projects
– Try to handle complaints via phone by clarifying issues, working with other Depts to come out solutions, raising unresolved problems;
– Promptly and accurately complete all related administration activities: update customer’s information, car insurance, report, and record... in accordance with relevant service standards.
– Reply to customer’s email, zalo where necessary.
– Responsible for evaluating the NPS score to measure customer’s feedback/surveys and find ways to improve process, knowledge, performance.
– Identify the knowledge and skills gaps of staffs and propose the appropriate training program.

Qualifications / Experience / Knowledge:
– Preferred qualification in accounting, finance
– Good at English.
– Familiarity with Call Center software systems
– Effective oral communication and influencer
– 3 years’ experience in call center
Behaviors:
– Put Customer First
– Works Collaboratively
– Communicate Clearly and Openly.
– Results- driven

– Attractive Salary (full insurance) + Allowance.
– Health care package; Gym package; Annual health check- up.
– Salary review based on work performance and company’s performance.
– Performance bonus, 13th- month salary.
– Working hours: 8:00 – 17:00 from Monday – Friday.
– Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks.
– Salary of probation: full 100%
– Working place: 67 Le Loi St., Ben Nghe Ward, Dist.1, HCMC.
– An attractive package of leave: 15 annual leave, birthday leave (gifts).
– Yearly company trip; Year- End Party.

Cập nhật gần nhất lúc: 2024-06-12 22:05:05