Call Center Senior Staff (Temporary 6 months contract)/ Nhân viên trực Tổng đài (HĐ 6 tháng)

Enhance system
Ensure provision of high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro- active calls).
Make periodic report (daily, weekly, monthly, …)
Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, …)
Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
Hande others task as assgned
Work closely with the customer services and other operations areas in a team based environment.
Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily..
Cooperate with relevant Departments on improving customer care services and solving complaints
Keep courteous, helpful and smile voice as communicating with all clients.
Support Clients via Messenger, Facebook, Email, …
Respond to all clients’ questions and requests accurately, quickly and in a professional manner.

Benefit

Modern facilities in the spacious office
6 Annual leaves
Competitive salary
Gifts for new comers
Full social insurance, personal accidental

Good customer services experience
Good clerical work experience.
Effective communication skills: writing, speaking and listening.
Demonstrate accuracy and thoroughness. Work in an organized manner.
Working independently & with high pressure
A minimum of one year experience in Call Center of Financial Company/Institution.
Ability to contribute to a productive work environment: positive, team- oriented, customer- oriented.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:04:34