Call Center Senior Staff (Temporary 6 months contract)/ Nhân viên trực Tổng đài (HĐ 6 tháng)

Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily..
Support Clients via Messenger, Facebook, Email, …
Keep courteous, helpful and smile voice as communicating with all clients.
Cooperate with relevant Departments on improving customer care services and solving complaints
Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
Ensure provision of high quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro- active calls).
Work closely with the customer services and other operations areas in a team based environment.
Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
Hande others task as assgned
Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, …)
Enhance system
Make periodic report (daily, weekly, monthly, …)

Benefit

Full social insurance, personal accidental
Modern facilities in the spacious office
Gifts for new comers
6 Annual leaves
Competitive salary

Demonstrate accuracy and thoroughness. Work in an organized manner.
Good customer services experience
Ability to contribute to a productive work environment: positive, team- oriented, customer- oriented.
Effective communication skills: writing, speaking and listening.
A minimum of one year experience in Call Center of Financial Company/Institution.
Working independently & with high pressure
Good clerical work experience.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:17:33