Cargo Sales Executive

JOB DESCRIPTION

Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process;
The purpose of the department is to provide an excellent customer experience throughout all steps of a shipment, from pre- sale to after- sale.
Support Cargo Manager in market rate update/competition trend/feedback by customer in terms of pricing.
Respond all involved requirements to the customers in case of delay/missing/damaged/ no information …
Take care the key and new customer accounts and Often proactively interact with the customers
Working in close contact with the Customer Service team provides the first point of contact for clients.
Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes.
Utilize fully all chances about the space as well as the rates to increase the volume/selling rate to make the highest revenue and profit.
Take care of services to limit missing/damaged/delayed so that the freight arrives destination as scheduled
Advise and Instruct the customers all regulations and requirements from Head Office to avoid the problems
Support Manager to develop other products within team.
Monitor space availability ex hub for sales orientation.
Work with team and airlines principal for space from hub.
Making the weekly/monthly report as required.

Prefer candidates who have knowledge about Aircraft type/ULD, Air Cargo.
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Having 2- 3 years of sales experience at coloader or forwarder (air cargo) companies.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade, Logistics, Supply Chain.
Fluent in English.
Good in Microsoft Office Suite (Word, Excel, Outlook).
Be willing to work overtime and follow the airline&039;s work schedule.
Strong communication and customer focus.
Positive attitude and a willingness to learn.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Ability to work independently and as part of a team.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-01-06 20:35:02