Business management & customer service: 55%
Ensure the re- enrolment rate of each program/product is achieved as the company‘s targets.
Propose more effective local marketing activities to increase the sales conversion rate & acquire new customers.
Ensure employees comply with the company‘s sales regulations and customer service procedures.
Set sales plan/target and allocate by day/week/month/year based on company target.
Understand Parents and ensure the best experience and satisfaction of parents during their time at Yola.
Control the implementation of tutoring, make- up classes, trial classes and waiting list to ensure compliance with academic regulations and within budget allowances.
Prepare and provide timely and accurate day/week/month/year reports as required.
Attend meetings with superiors to receive business plans, strategies and requirements.
Ensure the procedure of the Placement Test is conducted properly and optimize new class openings to achieve ACS KPI & room utilization.
Monitor and ensure that customer care procedures are conducted in accordance with the prescribed regulations.
Oversee the pass/fail ratio of students and work with Academic Operation to ensure teaching quality if problems arise.
Respond quickly to the effectiveness of marketing activities supported by the marketing team.
Coordinate well with the marketing team to organize events for both new and old students to create a fun environment for Yola students.
Lead, and conduct meetings with all center staff daily/weekly/monthly to promptly update the latest information, listen to and receive employees‘ feedback to take quick actions and achieve business results.
Propose development strategies, plans and solutions to overcome difficulties and lead the center to achieve higher results.
Lead, monitor and ensure the achievement of new enrollments, re- enrollments, revenue, profitability, and other KPIs set by the company.
Understand competitors and targeted customers in surrounding areas and propose effective plans/solutions to acquire new customers.
People management: 30%
Conduct performance evaluations for center staff and prepare for a successor.
Guide, evaluate, train and coach new and existing employees in sales, communication, and customer service skills that support employees in achieving significant results.
Participate in direct consultation sessions between employees and customers to identify and address areas of improvement for the employees.
Build up & create a high motivation & high- performance team.
Supervise the weekly, and monthly working schedules of center staff.
Supervise to ensure that employees comply with the regulations on uniforms and manners, working hours and communication with customers.
Other tasks: 15%
Monitor, and review to ensure Yola brand image and customer experience are in good condition in the following areas:
+ Outside the center: facade, signage, billboards, posters, and surrounding space.
+ Security service
+ Inside the center: consultation area, curriculum display cabinets, POSM, signboards,
+ Hygiene service: cleaning of classrooms, floors, and other areas.
Properly manage daily cash collection in a safe procedure.
Other tasks assigned by the line manager.
Manage and preserve assets: the center‘s tools, equipment, and facilities are always in good working condition.
Cooperate well with other departments to ensure smooth execution & business results.
