Chuyên Viên Chăm Sóc Khách Hàng - Customer Services

Re- enrollment

Fill up classes with students to meet the minimum number of students in each class
Consult extra course at AEG
Responsible for re- enrollment monthly target
Do re- enroll and care call

Course Administration

Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting
Update parents/ students with course progress, input results
Deliver product presentations
Prepare and maintain class folders

Customer Service

Handle students’ requests/ complaints on a daily basis
Support with organizing events/ activities for students
Visit class
Call absence
Check attendant
Prepare and do customer survey (via hard copy form and telesales)

Admin Tasks

Manage transfer fee/transfer class/save fee document
Update and manage student information
Update student list daily
Manage enrollment document
Check and follow up all requests till the end

Good communication and persuasion skills
Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields
Be able to work by shifts, Saturday & Sunday
At least 1 year(s) of working experience in the equivalent positions
Strong customer service skills
Good at English
Problem analytical and solving abilities

Competitive basic salary + bonus
Creative, supportive and competitive colleagues
12 days annual leave
Discount on English courses for employee and family members
Professional and holistic training
Other benefits: laptop, telephone, uniform, free employee parking

Cập nhật gần nhất lúc: 2024-03-04 16:04:33