CHUYÊN VIÊN KIỂM SOÁT CHẤT LƯỢNG GIẢNG DẠY/ Teaching Quality Assurance Officer ( QA )

Quality assurance operation & training

Assign and record office tasks to teachers properly and effectively;
Attend and conduct observations and academic ranking to candidates while attending demos
Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
Check and approve teaching hours on time;
Conduct onboard training or other necessary training for teachers when needed;
Coordinate to reconcile conflicts; complaints between teachers and students;
Follow up with the teacher on completing class feedback and reports;
Observe online class directly or via records as scheduled or when needed;
Support resolving emergency issues in classes when needed;

Process, policies, and regulation

Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations;
Update and make necessary reports;
Support team members in handling requests and concerns from teachers;
Participate in researching and revising processes annually or when needed;
Follow all working procedures, policies, rules, and regulations of TED;
Collaborate with team members in maintaining the TED operation in the right standard;

Other

Other ad hoc assignments required by Line manager.

Skills & Abilities

Have good skills in verbal and non- verbal communication;
Experienced in researching and problem solving skills;

General & Specialist Knowledge

Teaching Certificate (TEFL/ TESOL/ CELTA) is anadvantage;
English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards;

Education & Training

At least Bachelor degree in English Teaching or relating majors;

Relevant Experience

At least 01- 03 years experience in teaching and former experience in academic operation;

Special Requirements

Computer literacy – MS Office; G- suit; CRM, etc
Should be a team player; highly disciplined; proactive and tech- savvy

Provide laptops for employees
12 days annual leave, 1 birthday leave 1 Christmas day leave
Health insurance for all employees
Opportunities to promote to higher positions

Cập nhật gần nhất lúc: 2024-07-31 19:10:03