Claims Deputy Manager (Personal Accident / Miscellaneous)

KEY OUTPUTS:
- To follow up outstanding claims information and negotiate with claimants/partners for settling of the claims;
- To comply with the guidelines of the Claims Manual and compliance requirements.
- To join the required trainings to be delivered by outsourced providers or by Regional Company.
- To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
- To use and manage the E- Claim System and its related tasks/projects in order to well support the non- motor claims services of Company.
- To handle and settle non- motor claims;
- To be responsible for claims management and loss control activities as required by the Company.
- To deliver necessary training sessions to junior staff and sales staff (agents).
- To prepare reports, statistics for relevant internal meetings.
- To ensure proper and timely reporting to Manager, DGM and Management of Company as required.
- To manage the claims services being delivered by Third party agents (TPAs) to the clients. Be the window persons handling the feedback management system for complaints arisen from claims services delivered by TPAs.
- To ensure the loss adjusting approaches to be properly conducted and managed either on the case by case basis or overall pending claim list.
- To set appropriate reserves within the authorized limit and report to authorized persons as required;
- To support Digital Marketing in deploying their new projects and products launching as required;
- To keep a good communication with customers (internal and external) to achieve greater customer satisfaction claims services;
- Contribute to the sales function of the Company:
Assist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
- Managing the outsourced loss adjuster where applied.
- Other office works as required by the Company
- PA claims analysis & reports as required by Management.
- To execute other office tasks as required by the Company.
- Conduct subrogation in cases where applicable.
- Prepare and attend meetings;
- Timely and accurate reports to Board of Director (BOD) as required;
- Managing and working with Vendors in line with the Company’s digitalization plan;

QUALIFICATIONS:
- University graduation;
- Good command of English or basic English could be accepted.
SKILLS/KNOWLEDGE:
- Effective inter- personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
- Have time management skills, deploy jobs as plan.
- Any expertise in 4.0 related technology is a preference
- Have good discipline and responsibility
- Analytical and synthetically ability.
- Good soft skills.
EXPERIENCE:
- At least 4 years of working experience in claims services.

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Cập nhật gần nhất lúc: 2024-04-03 11:15:20