Client Service Associate (Night-Shift)

WHO WE ARE
Arches is Asia&039;s fastest- growing expert knowledge- sharing platform, providing specialized insights to businesses investing in the Asian market. With a team fluent in the languages ​​of the Asia- Pacific region and unmatched recruitment capabilities, we source experts from any industry or niche to support our clients&039; needs.
With 250+ partners, a network of over 120,000 experts, and 10,000+ interviews conducted, we&039;re expanding globally in 2024—doubling our team to extend our reach and impact!
INDUSTRY OVERVIEW
The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia- Pacific region, our team is fluent in the languages ​​​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.
ROLE OVERVIEW
As a Client Services Associate (Expert Matching Team) , you&039;ll play a crucial role in recruiting the right experts to consult on our clients&039; projects. This role requires strong communication and problem- solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.
RESPONSIBILITIES
Project Understanding and Ideal Expert Profile Identification

Gain a thorough understanding of client project needs based on main topics and client characteristics.
Identify the best- fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
Manage scheduling for client- expert interviews and build relationships with experts for future collaborations.
Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.

REQUIREMENTS
Background

Additional language skills are a plus!
Fluency in English (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC
1- 3 years of professional experience in sales, recruitment, client service, or related fields
Undergraduate degree

Competencies

Problem- solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.
Adaptability in a fast- paced environment
Results- focused – Consistently track, measure, and improve to meet and exceed goals.
Goal- oriented and KPI- driven – Committed to achieving targets, with a proactive approach to growth and success.
Collaborative approach – Open to seeking support and working with the team to achieve the best results.

WORKING HOURS
The company offers 2 shifts:

05:00 PM- 02:00 AM (Indochina Time, GMT+7)
03:00 AM- 12:00 PM (Indochina Time, GMT+7)

You will work five days a week, from Monday to Friday.

BENEFITS
Compensation & Benefits

Private Medical Insurance – Includes dental coverage
Self- learning Budget – Up to $1000 per year
Monthly performance- based incentive up to $900
Relocation Support (Visa, flights, accommodation)
Annual Bonus – 1- month gross salary
Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
Competitive base salary with performance reviews every 6 months

Career Growth

Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
Build a High- Caliber Network – Collaborate with and learn from top industry leaders and decision- makers, expanding valuable connections for career growth.

Engagement

Flexible Work Arrangements
Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well- being also includes sports clubs (badminton, golf, football, etc.).

Arches is more than a company—it&039;s a movement to democratize expertise. We&039;re building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!

Cập nhật gần nhất lúc: 2024-11-12 11:30:02