Client Success Management

The Impact you will generate:
● Your expertise will enable you to identify technical barriers and propose appropriate solutions using CDP 365.
● In addition, you will advise brands on how to leverage diverse direct marketing channels for personalized interactions at scale.
● Digging into problems, you will devise sustainable solutions and emphasize Growth, Engagement and Integration.
● Working closely with internal account teams, you will minimize renewal risk, uncover expansion opportunities, and build strategies to improve customer adoption.
● Responsible for relationships with assigned clients, you will provide strategic guidance to help them achieve their goals.
● You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and cross- selling initiatives.
● As a liaison between customers and internal teams, you will advocate for customer needs.
● Careful monitoring and proactive management of your accounts will ensure enhanced ROI and comprehensive support throughout the customer lifecycle.
● You will serve as the primary point of contact for accounts, nurturing their growth and driving strong executive relationships while collaborating cross- functionally to achieve optimal performance.

What do we look for?
● Self- motivated, Self- starter and strategic mind- set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
● Detail- oriented and analytical Marketing mindset is Required.
● Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
● Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
● Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors- E- com, Retail, FnB, Classifieds, Travel etc.
● Ensuring the retention of the clients on a year- to- year basis and strategizing a growth path by influencing clients with potential up- selling and cross- selling across various departments and subsidiaries.
● 1+ years’ experience in a Client Success/Growth Marketing role.
What’s in it for you?
● Open culture where your creative bug gets activated.
● Opportunity to explore your entrepreneurial mindset
● Immense growth, continuous learning and consult the variant Business Domain.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-11-01 18:45:03