Client Success Management

The Impact you will generate:

In addition, you will advise brands on how to leverage diverse direct marketing channels for personalized interactions at scale.
Digging into problems, you will devise sustainable solutions and emphasize Growth, Engagement and Integration.
You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and cross- selling initiatives.
Working closely with internal account teams, you will minimize renewal risk, uncover expansion opportunities, and build strategies to improve customer adoption.
You will serve as the primary point of contact for accounts, nurturing their growth and driving strong executive relationships while collaborating cross- functionally to achieve optimal performance.
Careful monitoring and proactive management of your accounts will ensure enhanced ROI and comprehensive support throughout the customer lifecycle.
Responsible for relationships with assigned clients, you will provide strategic guidance to help them achieve their goals.
Your expertise will enable you to identify technical barriers and propose appropriate solutions using CDP 365.
As a liaison between customers and internal teams, you will advocate for customer needs.

What do we look for?

Self- motivated, Self- starter and strategic mind- set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors- E- com, Retail, FnB, Classifieds, Travel etc.
1+ years’ experience in a Client Success/Growth Marketing role.
Detail- oriented and analytical Marketing mindset is Required.
Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
Ensuring the retention of the clients on a year- to- year basis and strategizing a growth path by influencing clients with potential up- selling and cross- selling across various departments and subsidiaries.

What’s in it for you?

Immense growth, continuous learning and consult the variant Business Domain.
Opportunity to explore your entrepreneurial mindset
Open culture where your creative bug gets activated.

Cập nhật gần nhất lúc: 2025-07-19 14:05:02