Client Success Manager

Overseeing the process of customer retention within a business.
Communicating with German clients on project briefings and transfer to the Project Management team for execution and vice versa as needed.
Providing insights into potential German prospect clients and ensuring the qualification of deliverables for German clients.
Taking ownership of client feedback and collaborating with company leadership to build partnerships with clients.
Developing training material and content to improve the onboarding experience.
Building value- driven strategic relationships with your key clients leads to long- term development and retention.
Onboarding clients and their offices globally.
Optimizing the workflows between InBold and clients.
Analyzing prospective client’s needs to build business cases and/or proposals with business consultants.
Onboarding internal staff on our clients and services.
Developing more business with existing clients including up- selling, cross- selling
Designing implementation plans including budget estimate and allocation with our service team, together with the Project Management team

Excellent communication and interpersonal skills.
Proven work experience as a Client Success Manager or similar role, preferably with Nordic / European clients
Professional German skills, preferably native
Accountability and personal organization are essential.
Patient and active listener.
Professional English skills
Proactive mindset and willingness to go the extra mile to drive team performance.

PHÚC LỢI

Chăm sóc sức khỏe
Nghỉ phép năm
Du Lịch
Laptop
Chế độ bảo hiểm
Tăng lương
Đào tạo

ĐỊA ĐIỂM LÀM VIỆC

Hồ Chí Minh

617- 621 Điện Biên Phủ, P.25, Q.Bình Thạnh, TP. HCM

THÔNG TIN KHÁC

Độ tuổi: Không giới hạn tuổi
Bằng cấp: Đại học
Lương: Cạnh tranh

Cập nhật gần nhất lúc: 2024-07-19 05:45:02