WHAT’S THE JOB?
Drive brand standards and value initiative of our Winning Ways: Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.
Assists in the procurement of wedding business and assists in the planning and delivery of service during the event.
Delivery of Room to be yourself commitment: Room to have a great start, Room to be involved, Room to grow & Room for you
YOUR DAY- TO- DAY
People
Working with Reservations Manager for space allocation of rooms for client
Promote teamwork and quality service through daily communication and coordination with other departments
Train colleagues to make sure they deliver with compliance and to the standards we expect
Liaise with interfacing departments to provide exceptional service for guests
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Recommend or initiate any HR elated actions where needed
Drive a great working environment for teams to thrive- linking up departments to create sense of one team
Guest Experience
Assist with the co- ordination all familiarizations and site inspections as required
Meet with clients and attend to the details of their events (including all types of events including weddings, business meetings, small conferences; internal meetings and external meetings, etc)
Work closely with suppliers (ie entertainment/theming) to ensure the clients event is delivered as per the clients expectations
Financial
Identify and recommend opportunities to gain a competitive advantage over competitors
Ensures the preparation and timely payment of client accounts
Ensure that MSS targets are met and that results are communicated to the wider hotel team.
Provide a monthly report on the weddings department.
Help create the department’s annual budget and the setting of departmental goals
Manage suppliers and ensure that we are receiving the best costs
Monitor budget and control expenses with a focus on food, beverage, and labour costs….
Train and develop fellow team members in the department to ensure a consistent approach is being delivered for all wedding couples
Work with Director to achieve departmental revenue targets
Working with Executive Chef and Director of Food and Beverage Manager for menu and floor plan lay out within budget
Champion an up selling culture amongst the weddings team.
Responsible Business
Attend to telephone, fax, email enquiries in a timely manner
Provide input for hotel web design relating to Weddings
Enhance brand reputation online through social media channels, ensuring advocacy for weddings at InterContinental Phu Quoc Long Beach
May assist with other duties as assigned by management.
Ensure the consistency of Delphi standards within the wedding department
Attend group run downs, site inspections/famils and all other briefings as required
Maintenance and management of booking data base (Delphi)
Assist with promotions and familiarizations where requested
Work with Director to achieve departmental revenue targets
Assist with direct mail campaigns where necessary
Work in line with business needs
Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
