Role Overview:
The CMP Supervisor oversees external suppliers responsible for CMP, Accessories, Outsource Print, ensuring quality, timelines, and compliance with the company’s standards. They act as the bridge between the in- house team and external service providers, coordinating logistics, managing supplier relationships, and ensuring that outsourced processes align with the company’s production and aesthetic goals while optimizing costs.
Main Task:
Supplier Management:
Verify suppliers&039; capacity, experience, and alignment with the company’s needs.
Negotiate contracts, SLAs, pricing, delivery schedules, quality standards, and performance guarantees.
Ensure outsourced work adheres to legal and environmental standards, including labor laws and sustainability practices.
Ensure NDAs are signed with suppliers before sharing samples, tech packs, or other confidential materials.
Use a checklist to evaluate suppliers; those meeting 80%+ can be proposed to relevant departments.
Ensure CMP Controllers source and identify the best suppliers for CMP and accessories.
Conduct training on company procedures, quality manuals, and expectations as needed.
Maintain accurate records of suppliers’ performance, project timelines, and associated costs.
Set up communication channels and documentation for order placements.
At least 3 suppliers per request; request samples/portfolios for quality assessment.
Review suppliers&039; references and feedback; double- check compliance with UA&039;s standards before proposing to other departments.
ICM (Initial Concept Meeting) and Communication:
Ensure CMP Controllers read and respond to ICM meeting recaps, correcting any missing or inaccurate information.
Ensure CMP Controllers understand the importance of ICMs and are involved in the selection and finalization process.
Communicate potential risks, customer requests, and production tolerances from the beginning.
Development and Coordination:
Coordinate with the Sourcing Team for supplier management and urgency in sourcing.
Manage tax exemptions for reprocessing imported raw materials.
Ensure CMP team selects the best suppliers and packages for development.
Ensure effective communication between CMP, Outsource, and Washing Teams for combined treatments.
Review and approve or reject samples, providing feedback before submission to relevant departments.
Establish communication protocols for updates, revisions, and approvals.
Ensure CMP controllers check the sample plan weekly and update daily reports, prioritizing as necessary.
Ensure timely communication of issues and updates to the Commercial Team.
Ensure CMP team receives correct information from the Commercial Team before starting development.
Production Planning and Tracking:
Coordinate with QA/QC teams to ensure accurate and timely quality control, including wash tests and bulk inspections.
Ensure smooth coordination of PO orders, cutting dockets, and related documents between departments and suppliers.
Ensure all PP meetings are attended and information is carefully reviewed before signing minutes.
Inspect goods for quality, defects, and alignment with approved samples, and work with suppliers to resolve issues.
Ensure Production Teams respect the plan provided by CMP Team.
Prioritize tasks when needed and ensure the team prepares information for weekly Planning meetings.
Ensure regular updates on the production process from cutting to packing, tracking timelines and quantities.
Ensure suppliers&039; QC teams check goods 100% before providing them to the QA team.
Ensure CMP Controllers check monthly shipments and plan 1- 3 months in advance with the Planning Department.
Ensure CMP Controllers book supplier capacity and order raw materials on time.
Quality Control and Defects:
Ensure suppliers&039; QC teams provide inspection reports before goods are sent to our QA team.
Document any quality issues or discrepancies and negotiate solutions with suppliers (e.g., rework, discount, replacement).
Manage defect rates to meet KPIs.
Ensure suppliers fix defects and sign for dead defects before moving goods to the next stages.
Ensure CMP Controllers follow the bulk process and update the system daily.
Meetings:
Ensure regular meetings with the Planning Department, CMP team, and suppliers to address issues and ensure smooth processes.
Unscheduled meetings at suppliers&039; factories as needed to address sampling or bulk issues.
Meet with suppliers to settle charge
Hold follow- up meetings to resolve issues.
Meetings with Finance and relevant departments for airfreight, FOB charges, and other costs.
Database & Cost Management:
Ensure the team negotiates the best package regarding price, quality, and lead time.
If actual cost exceeds the matrix, notify Finance, Commercial, and IA departments with a solution.
Ensure proper ERP updates and track costs to keep POs within budget.
Track and update files in the system: ERP, CMP Sample Plan, Master Plan, CMP Bulk Plan, contracts/appendices on MS Teams, Treatment Database, Commercial Pass Database, and Defect Saving Report.
If lead time exceeds the matrix, identify the cause and propose a solution in a timely manner.
Assist Outsource & Sourcing Manager in building and updating a price/lead time matrix, monthly enriched with embellishment techniques and suppliers.
Reports & Payments:
Provide quarterly reports to Outsource & Sourcing Manager on sampling/bulk of all SKUs.
Work with suppliers on penalties and coordinate with Finance on processing.
Submit monthly CMP/Accessories/Outsource Print reports to Finance.
Regularly check Defect Saving Report to evaluate team and supplier performance.
Track pending invoices and payments; ensure payment documents are submitted to Finance within 30 days of delivery, protecting company interests.
Manage CMP Daily Report and WIP, sent by 7:30 am, Monday to Saturday.
SOP & ISO Compliance:
Manage 6S issues for both production teams and the office.
Instruct the team on SOP adherence and update SOPs/MAPs based on feedback and lessons learned to improve performance.
Oversee ISO auditing, reporting, and document updates.
Ensure no team member receives commission from suppliers.
Training & Development:
Collect training materials and build training courses for internal teams (CMP, other departments) and external suppliers as needed.
Follow up and assess training effectiveness.
Promote participation in both soft and hard skills training courses.
Team Leadership & Performance:
Periodically review outsourcing processes to identify and eliminate inefficiencies, ensuring optimal quality, cost, lead time (WIP), and defect rate.
Lead, mentor, and develop the CMP team, fostering collaboration, continuous improvement, and innovation.
Motivate the team to achieve KPIs each month/quarter/year.
Foster a strong team culture, promoting responsibility and work- life balance.
Work with CMP & Sourcing Manager to set performance objectives and track KPIs for outsourcing effectiveness.
Explore new technologies and methods to enhance the embellishment outsourcing process.
Revise and update the Treatment Database, Commercial Pass, and SOPs to improve overall performance.
